Frequently Asked Questions

Utility Assistance

How do I apply for Utility Assistance?

Submit a complete signed application with all REQUIRED documents.

Copy of most recent gas bill & most recent electric bill, both with 22+ days of meter usage (LIHEAP Applicants only)
Proof of Income for the last 4 weeks, for all adults (18 yrs. +) living in the household
Copy of applicant's valid Photo ID and Social Security card

How do I get an application in English or Spanish?

Residents may call our Call Center at 951-955-4900 or visit our website: https://capriverside.org/utility-assistance-program

Residents may also apply online at: https://www.caliheapapply.com/ (new users will need to create an account)

How do I submit my application and required documents?

Applicants may submit their application and required documents

By Mail: CAP Riverside P. O. Box 5760 Riverside, CA 92517
In-Person: Call 951-955-4900 to schedule an appointment at an office near you. Our office locations.
By Email: Send your completed application and required documents to: [email protected]
Fax: (Disconnections only) 951-955-2230

Can I apply for assistance if the Gas or Electric bill are not in my name?

Yes. The account holder will need to provide signature to give consent on page 3 of 3 in the LIHEAP application.

How long does it take to process my application?

Complete application processing takes 6 to 8 weeks. Funds to get credited to the account may take an additional 2 to 3 weeks.

How can I check the status on my online application?

Online applicants may check their application status by visiting: www.caliheapapply.com (new users will need to create an account).

How often can I apply for Utility Assistance and can I apply for both Electric bill and Gas bill at the same time?

Applicants can apply once every new year. Applicants may only select one (1) bill (electric, gas, or propane/wood/oil) to be assisted.

Can I apply for the SHARE Program and LIHEAP at the same time?

SHARE Program is only eligible for City of Riverside residents only. City of Riverside residents may apply for both, SHARE Program & LIHEAP.

Residents living outside the City of Riverside may apply for LIHEAP.

Weatherization

How do I apply for the Weatherization Program?

Applicants will use the same application and process as Utility Assistance.

Can I apply for Weatherization if I do not own my place of dwelling?

Yes. Renters of apartments, mobile homes, etc. are also eligible to apply for Weatherization. Landlords/owners of unit(s) will need to sign application to give consent.

Cool/Warm Centers

What is a Cool/Warm Center, and do I need to become a member to utilize one?

Cool/Warm Centers are temporary drop-in sites available for individuals, families with small children, seniors, and most vulnerable population to get relief fro the extreme weather (heat or cold).
Visitors are not required to be a member of the center they choose to utilize as a Cool/Warm Center.

How do I find a Cool/Warm Center in my area?

Current Cool/Warm Centers directory are listed here on our website at https://capriverside.org/

Can I bring my pet with me to the Cool/Warm Center?

Some Cool/Warm Centers allow pets long as owners follow the policy.
To confirm if your local Cool/Warm Center allows pets, CAP Riverside highly recommends you contact the Cool/Warm Center you plan to visit .

VITA Program

If I live outside of Riverside County, can I visit a VITA Site in Riverside County to have my taxes prepared?

Yes, there is no demographic restrictions for tax-payers to utilize a VITA Site.

Do I need to make an appointment to have my taxes prepared at a VITA Site?

Some VITA Sites require appointments.
You may visit our CAP website: www.capriverside.org to view VITA location sites, view appointments, walk-ins or virtual service available.

How do I become a Volunteer for CAP Riverside VITA Program?

If interested in becoming a CAP Volunteer for VITA you may contact our Call Center at 951-955-4900, or visit our website at www.capriverside.org/volunteer-income-tax-assistance

Tech For Success

How can I apply for Tech for Success Program?

Applicants may get an application by visiting our website: www.capriverside.org/tech-success or call our Call Center at: 951-955-4900 to have an application mailed to your address.

What are the eligibility requirements to apply for Tech for Success Desktop Program?

Must be a Riverside County resident.
Meet income guidelines.

Where do I submit my Tech for Success application and/or missing document to?

Application and/or missing documents may be submitted to CAP’s general email address: [email protected]

What required documents do I submit with the Tech for Success Desktop application?

Submit a complete application with required documents:
Copy of ID
Copy of last 30 days income (paystubs, verification of benefits, award letters, etc.).
Copy of any two (2) Financial Literacy workshop certificates.

How long does it take to process my application and what is the process?

It can take anywhere from 2 to 3 weeks to review, contact applicant and fully execute the applicant’s application. Once application is received, Tech for Success CAP staff will complete the following:

Submit “application received” receipt to applicant
Review application
Contact applicant if any documents are missing
Confirm eligibility
Contact applicant to coordinate drop-off or pick-up

Who can I speak with directly in regard to application status update or any questions I may have on my Tech for Success application

Applicants may speak with:

Maria Valadez: 951-955-4903 or [email protected]

Can more than one family member in the same household apply for Tech for Success?

One applicant per household will be granted a desktop or laptop pending eligibility.

Does the Desktop have Wi-Fi installed?

No, applicants will need to have access to Wi-Fi connection. Desktops do not have wireless connectivity.

Community Action Partnership of Riverside County