Frequently Asked Questions

Dispute Resolution Center
What is Mediation?
Mediation is conflict resolution assisted by a neutral third party achieved through active listening, understanding, exploration of options and compromise. Mediation is a win-win alternative to small claims court.

What Happens In Mediation?
Active Listening:
All parties involved in the dispute not only listen to what each other is saying, they will also understand.
Once the parties listen to both sides of the dispute, they will see each other’s point of view.
Exploration of Options & Alternatives:
Once the disputing parties have listened to each other and have an understanding of each other’s point of view, they explore options for resolving the dispute.
All parties have valid concerns, and it is okay to disagree, but they can learn to compromise to resolve conflict. Then, everyone wins.

What Types of Disputes Can Be Mediated?
Small Claims
Adult Guardianship
Victim/Offender Mediation
Domestic (Divorce, Child Visitation, Marital Settlement Agreements)

Why Should You Mediate Your Dispute?
All information and discussions are considered confidential in accordance with California Evidence Code Section 1152.5.
Low-cost mediation services are available to the community.
Eliminates the need for time consuming and costly legal hearings and trials.
Simple win/win solutions.




RIVCO Saving for Success

What is “Saving for Success”? 
Saving for Success are special matched savings accounts designed to help families and individuals of modest means establish a pattern of regular saving and, ultimately, purchase a “productive asset.” A “productive asset” is something of value that is likely to return substantial long-term benefits to its owner — benefits like security, stability and opportunities for more income. RivCo.Saving for Success participants may use their savings and match money toward any one of three productive assets: a first-time home purchase, a small business start-up or expansion, or post-secondary education or vocational training.




What is “Savings Match”?
A “savings match” is a promise to supplement an Saving for Success participant’s savings deposits at a specific rate; in other words, a 4:1 savings match means that for every one dollar a RivCo.Saving for Success participant saves, (up to a maximum of $1,000), he or she will earn another 4 dollars toward the purchase of his or her total asset (maximum match of $4,000).

Why would anyone give away money like that?
Savings matches are not “giveaways.” Participants earn savings matches by saving their own hard earned dollars and taking other steps to prepare for the future, like attending personal finance workshops. Furthermore, providing match dollars is a way to help hard working low-income families and individuals build a more stable and secure future. Everyone benefits when more members of a community have the tools they need, the productive assets, to provide for themselves and their families.

Is there more to an Saving for Success Program than just savings matches?
Absolutely! Most people need more than just cash to become successful homeowners, entrepreneurs or college or vocational school students. For this reason, participants in the RivCo.Saving for Success Program are required to attend a multi-part part personal finance and money management workshop series, including a special asset-specific preparation program. These workshops are designed to help participants acquire and build on personal and financial skills that are essential for long-term success; such as budgeting and improving credit.

Who is eligible to participate?
RivCo.Saving for Success is open to individuals or families who meet the following criteria:
1. Residence in Riverside County.
2. Earned income - main source of income must come from a traditional job or self-employment. All sources of earned income must be reported on current tax return to meet minimum requirements
3. Total household income must fall within one of the following charts:


Household Size

Maximum Household Adjusted Income

Head of Household

Married Filing Joint

Household with no children



Household with 1 child



Household with 2 children



Household with 3 children or more






Size of Family Unit

Poverty Guideline

200% (Maximum

Household Income)

1 person



2 people



3 people



4 people



5 people



6 people



7 people



8 people




*** PLEASE NOTE:  The terms “household” & “family” refer to all individuals (self, spouse and/or dependants) listed on your 2012 Federal tax return ***


Utility Assistance

What types of utilities does the program pay for?
Oil and Propane

How can I qualify?
Qualification is based on household income, priority points and energy burden.

If I qualify, how soon will I receive the credit?
It takes 60 to 90 days for the credit to appear on your utility bill. In the meantime, you must continue to make payments on your current charges.

How often can I get help with my utility bill?
One time assistance per year. Customers (excluding seniors and disabled), who have …

Where can I apply for home energy assistance program?
You must make an appointment (no walk-ins accepted). To make, change, or cancelle an appointment at any time, please call our automated phone system by dialing (951) 848-7607 or online at
Applications can be download from this site or email us from the "Contact Us" tab on this site to request an application form by mail. You must bring your completed application and all documents with you at the time of your appointment.